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SDI 2nd Service Excellence Conference for IT Service Leaders in MENA happening in Dubai

Hosted in association with

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The SDI Middle East and North Africa team in collaboration with ACIS IT is calling upon all IT Service leaders from the ITSM Community, Customers, Partners, Vendors , MSP to come together to network, listen to and learn at SDI19DXB from some of the best speakers on the future of IT service, IT service management, digital transformation, continual improvement, ITIL4 and customer service excellence on 20th October at Address Hotel , Dubai Marina.

SDI1919DXB will be hosting as well a world-class , private workshop by Mr. Jeff Rumburg President &CEO of MetricsNet on October 21st at Rixos Hotel ,JBR. ( seats are limited )

Our Speakers

Jeff Rumburg

KEYNOTE: Jeff Rumburg President & CEO


Andrea Kis

KEYNOTE: Andrea Kis Consulting Manager

Deloitte MCS Limited

Barclay Rae

KEYNOTE: Barclay Rae ITSM Consultant & ITIL4


Jeff Rumburg

HOST: David Wright Chief Value & Innovation Officer


Ata Tak

Ata Tak VP IT Integration & Transformation, Banking & Financial Services

Paige Smith

Paige Smith Service Delivery Manager

Air IT

Ruman Muhith

Ruman Muhith Service Delivery Manager


James Mathews

James Mathews IT Geek, Entrepreneur & Coach

Silver Lining & Assentiv

Nikhil Manoharan

Nikhil Manoharan Principal Consultant

Abu Dhabi Council for Economic Development

Mauricio Corona

Dr. Mauricio Corona Chief of Transformation Officer


Omar Harara

Omar Harara Service Desk Manager

University of Sharjah

Nabil Azar

HOST: Nabil Azar Head of ACIS IT


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