SDI Certification Program SDI’s Service Desk Certification (SDC) program is the only industry, standards based accreditation program designed specifically to certify service desk quality. The globally recognized best practice Service Desk Standard provides a set of clear and measurable benchmarks for service delivery operation; some of which may not be found within other frameworks and standards such as ITIL or ISO/IEC 20000.www.servicedeskinsititute.com ACIS acts as SDI’s representatives for MEA. / reach : sdi@acisit.com Or Contact Us Measurement concepts Leadership Policy & Strategy People & Management Resources Processes & Procedures Managing Employee Satisfaction Managing the Customer Experience Management Information and Performance Results Social Responsibility Certification rating Rating of 0.5 to 2.4 – Reactive, not certifiable Rating 2.5 to 3.0 – Proactive 2 Star Rating 3.1 to 3.74 – Customer Led 3 Star Rating 3.75 to 4.0 – Business Led 4 Star Rating 2 x 4* + 5* – World Class 5 Star Certification Program 1. Pre-assessment/workshop 2. Assessment 3. Program Management 4. Certification Audit 5. Surveillance Audits after one year of the certification If you have any query, Please fill the form below: [contact-form-7 id=”1905″ title=”Contact Us SDI”] Search for: Recent Posts Compliance is gaining more importance with the fast growth o May 9, 2016 Management IT -based knowledge management as a foundation ne May 9, 2016 HEALTHCAREPotential Challenges: Healthcare providers, resear May 9, 2016 Recent News SDI to host with ACIS its 2nd Annual IT Service Excellence e September 25, 2019 Ecuador: Nabil Azar , MD ACIS IT will be speaking at SDI19UI September 11, 2019
